Trust at Assurio

Trading name

Assurio

What we provide

Assurio Hub (maintenance and workflow management) and Assurio Stock Hero (inventory and stock control) for hotels and facilities, sold by subscription.

Email

hello@assurio.app — the fastest way to reach us for anything: sales, support, security or data requests.

Where we operate

We serve hotels and facilities across Europe, with all customer data hosted in the European Union.

Every connection to assurio.app is encrypted. When you see the padlock next to our address, your browser has verified that the site is genuinely ours and that nothing between you and us can read or alter what you send.

• assurio.app and both apps force HTTPS: traffic is encrypted with TLS 1.2 or higher, and the site tells browsers to never accept an unencrypted connection (HSTS).
• Certificates are issued and renewed automatically by a globally trusted authority, so visitors never see warnings on a normal connection.
• Sign-ins use authenticated accounts; passwords are never stored in a form we or anyone else can read.
• We set no advertising or cross-site tracking cookies — only what is strictly necessary to run the site and keep you signed in.

• Customer data is stored in the European Union (Paris region), encrypted in transit and at rest.
• Each customer's records are separated and enforced at the database level — a team member at one property cannot reach another property's work orders or stock, even by changing a web address.
• The database is backed up automatically every day.
• We process personal data under GDPR: you can request a copy, correction, export or deletion of your data, and we respond within 30 days.

• We do not claim certifications we do not hold, and we say so plainly in procurement questionnaires.
• We do not sell personal data, ever.
• If you report a security issue, we acknowledge it within two working days.
• If service could ever be interrupted for planned maintenance, we tell affected customers in advance.