Privacy Policy

Assurio provides two operations products — Assurio Hub (maintenance and workflow) and Assurio Stock Hero (stock and spares) — along with this website. Contact us at hello@assurio.app about anything on this page.

• Account data — name, work email, company and role. Used to create and secure your account and to contact you about the service.
• Operational data you enter — work orders, assets, sites, stock items, suppliers, notes and attachments. Stored so the products can do their job. You control this content; we process it on your instructions.
• Enquiries — the name, email, subject and message you send through our contact form, so we can reply.
• Billing data — subscription and invoice records. Card details are handled by our payment provider and never stored by us.
• Technical and usage data — IP address, browser type, pages viewed and error reports. Used to keep the service secure, diagnose faults and understand which pages are useful.

We process account, operational and billing data to perform our contract with you; enquiry data on the basis of your consent or our legitimate interest in responding; and technical data on our legitimate interest in keeping the service running and secure.

• Account and operational data: for as long as your account is active.
• After an account is closed: removed from live systems within 30 days, and it ages out of encrypted backups after that.
• Contact form messages: up to 24 months.
• Invoices and billing records: kept as long as tax and accounting law requires.
• Technical logs: typically 90 days.

Data is stored in the European Union (AWS eu-west-3, Paris), encrypted in transit with TLS and encrypted at rest. More detail is on our Security & Compliance page.

We do not sell personal data. We share it only with the providers needed to run the service — hosting, email delivery, payments and error monitoring — each bound by a data processing agreement. A current sub-processor list is available on request.

You can ask for a copy of your data, correct it, export it, restrict or object to processing, or have it deleted. Email hello@assurio.app with the request and the account it relates to; we respond within 30 days. If you are an employee of a customer, we may need to route the request through that customer as data controller. You also have the right to complain to your national data protection authority.

We use only what is strictly necessary to run the site and keep you signed in. We set no advertising or cross-site tracking cookies, so no consent banner is required.

You can clear these at any time in your browser settings; clearing the session token simply signs you out.

If we make a material change to this policy we will update the date above and, for account holders, notify you by email.